Disgusting Service

A pensioners package was delivered to a residence. In the package a box Of Jungle Oats was found to contain weevels. The company was called and they advised to forward photos of the set box. Once the photos were received a voucher was sent via sms. On trying to use the voucher it would not go through. Once again notified customer care via email. The response was "will contact within 72 hours" No contact was received. This all started on the 5th March 2024 and to date still no response from the company.