Disappointing non existing customer service

The last 2x400g no sugar no salt added peanut butter bottles bought in May 2024 is difficult to spread, not as smooth as usual. These were bought from Pick n Pay online. I finished the first bottle hoping the other one will be better but no, it's just the same.

The worst part is the non existing customer service. The email sent on 5 and 13 September 2024 have still not been responded to despute the auto reply promising 24 hours response time. Calls are not answered, you hold for 5 minutes and the call is dropped. You leave a call back as prompted but nobody comes back to you.

I have attached