Customer Care Service Non-Existent Regarding Product Quality Complaint

Tiger Brands doesn't care about Customer Care - They should close that department as well as social media as no one responds to valid product complaints . Unfortunately, I had to give 1 star on the review , wouldn't have given any- Their customer service department seems to be non existent . My first email with my complaint was sent to the Customer Care email on 16th June and it's 5th July today and not one person has satisfactorily rep**** / The automated response tells you that you will receive ---- I purchased a 400g bag which only expires in July 2025. The problem , I have is that these sweets are incredibly hard even if you suck on these sweets for a very long time like 15 minutes until it dissolves to a smaller portion but it's still too hard to even attempt to swallow.

You can't call it chews if the sweets are so hard and doesn't get chewy. I can't even give the large bag to children for fear of their teeth being damaged. Fruit chews are not supposed to be like Champion Wilson blocks that you know you have to such on and will eventually get soft and its isn't like a Smoothie mint that you know you can bite into without fear of damaging teeth. So I am wondering how this is marketed and children eat these hard sweets. I had before as I always enjoyed Fruit Chews and would eat countless sweets. ----- After sending 4 emails with this same complaint and each time I receive an automated email stating " A consumer care consultant will reply to you within 24 working hours" , yet after only receiving a one sentence short answer that their recipe has not changed, I sent my last email after no response for 2 previous emails then stating I want to be refunded just because of that lack of customer service etiquette. No response and I asked on social media account as to whether someone could assist and no response either.