beacon tigerbrands no customer care

I can not come to terms with Tiger brands ,yesterday i recieved a call from the call center which I missed as normal people work ...I get an sms to call back so when i was done with my meeting ,I called spoke to a young guy who promised that i will recieved a call at 2pm which did not happen ...This morning lady calls me says i missed called the number ...i was so angry because she asked for my refrence she took it down didnt even try to help and thanked me what the hell is she thanking me for I fell so disgusted and have never felt this upset as a consumer beacon tigerbrands gets rated a 0 from me