Bad Customer Service

Today 18 July 2022 at around 17:50 I phone tiger brands customer care lone to report a lump I found inside a 12.5 kg Ace Mielie Pack. A lady by the name of "Trish" was on the other line, her customer service is the reason why South Africa has such Bad customer experience.

She interrupted me and didn't wait for me to finish talking. I had even tell her that is doesn't listen. She didn't care about my frustration & fear of what I saw infront of me. She didn't assure a customer but wanted me to listen to her in my state of shock from what I discovered.

QA procedures are compromised in SA, consumables must undergo proper checks. That alone shows how we as a nation don't respect ourselves from packaging to customer satisfaction. And these consultants talk as they please coz they know nothing will be done to them.

Customer Service standards must be reviewed as consultants relax and keep on giving bad service.