All Gold Tomato Sauce Should Be Taken Off The Shelves Until Investigations On Faulty Bottle Has Been Resolved By Product Support

There is no other words to describe my opinion of Tiger Brands but totally disgusted, appalled and in disbelief of how the service is beyond disservice to the South African consumers. Tiger Brands should immediately be put scrutinised under the code of ethics board and their products and consumer service should also be put under investigation! There is absolutely no consumer service control. This does not exist at all. This all began when the bottle of All Gold Tomato Sauce I had purchased at my local Vergeleegen Checkers in Somerset West. I found this sauce was very runny instead of the normal thick pasty Tomato Sauce I am use to getting from the All Gold Tomato Sauce. I decided to give Tiger Brands a call to find out if there was a problem with the sauce that was distributed or whether the sauce recipe had been changed so that the sauce was not as thick as it use to be? Well it took me a few attempts to make contact with Tiger Brands and when finally making contact with them they were not very accommodating to the enquiry I had made. I was issued with a reference number which is TB*** which was on 02/12/2022. After many calls and emails the last being the 03/01/2023 I received the last reply in saying that I would be contacted shortly. I have still not been contacted as yet which still exceeds their 72 hours reply policy by 48 hours. As a concerned citizen I reached out to Tiger Brands at first to find out what had happened to the bottle of All Gold Tomato Sauce I had purchased. I was also not confident in purchasing another bottle of that brand until I had had some feedback. I have had to now purchase a Wellington brand which I do not particularly enjoy as it is also runny and does not taste as nice as All Gold Tomato Sauce use to. I can't get over the fact that I have made so many attempts at trying to find out what had happened to that bottle of tomato sauce. I've sent them a video of me pouring the tomato sauce into a bowl as well as sending them the product code and dates they had requested from me. These are MAN 16/07/2022 04:10 CST8 and BB 15/07/2024 NP. Tiger Brands were very quick to collect that bottle of All Gold tomato sauce I had purchased. I have still never been offered an explanation of the fault that I had complained about neither a refund on the bottle that I had purchased. I have made a copy of this report that I would like to share across all social media platforms if I may?