All Gold Complaint - Terrible service and no response

I sent the following letter to Tiger Brands consumer complaints line with a picture of my semi black eye and CCTV footage of the incident to Tiger Brands about their All Gold Tomato Sauce Product. To date, no one has collected the bottle and I have received no follow up. I have followed up by email and telephonically twice. Each time I am told head office will respond. The email was first sent on the 16th of November 2020. This has damaged my right eye specifically as it exploded directly into my face and eyes. (beyond the mess in my kitchen, including tomato sauce on the ceiling and everywhere).

COMPLAINT RE ALL GOLD TOMATO SAUCE EXPLODING

I would like to bring to your attention that your All Gold bottle exploded in my face and eyes and left tomato sauce all over my kitchen on the 15th of November 2020.

What happened: My husband purchased Nando’s for us and our children. I went to the fridge to get tomato sauce, I couldn’t find any so I went into the pantry cupboard to get a new bottle. I un*****ed the lid and on taking off the plastic polystyrene tab, it exploded into my eyes and face, as well as onto the ceiling cupboards, floor… everywhere. My face and eyes took the brunt of the explosion and I was in a great deal of pain for a while.

Please see attached video and photos. In the video that was taken from the CCTV camera, you will need to zoom and go up to the top left of the video. Please also see attached photo of current bruising to my eye. Please see below link to download link to see damage to kitchen:

I am very concerned that this could cause a real injury if it were to happen to anyone else.

I have kept the bottle for your collection so that if you need to you can investigate, and hopefully prevent this going forward.