A customer is evidently not valued....

This is by far the worst customer experience ever encountered with such a renowned company as yours. I logged a complaint directly with Tiger brands on the 8th October regarding fault of two kinds of products purchased, with delay after follow up upon follow up I was then contacted by a very confused and unprofessional Josephine from the Durban branch from Customer service, not reading my complaint from the email I logged in its entirety but asked a loads of unnecessary questions, like she never read the complaint itself. She then confirmed as Customer service that she knows for a fact that no problem is from their side from the packaging to it landing in the stores. She herself seems to be in all roles; - as Customer service in Durban can confirm the packing, packaging, dispatching, transiting, and it being received in Johannesburg. She then gives me a Whatsapp number that I must send through the pictures of which I did a while back when asked, then sent again, and again, however to date have not been graced a response. This is absolutely disgusting, appalling and pathetic behaviour end to end. ***, escalate higher as I will not deal with someone as unprofessional as Josephine, no customer centricity whatsoever. I suggest you read what I logged and sent before asking to reiterate over and over again