Tifosi Sports

You have been warned !!!!

I purchased a pair of On Cloud Monster Void shoes from Tifosi Sports. The payment process was smooth and the shoes were delivered on time. After trying them on, I realised I needed a different size. I contacted the store to arrange an exchange, but was informed that they did not have stock. I then opted for a refund, as I planned to purchase the same model from another store that had my size available. Unfortunately, it has now been over a month since I requested the refund, and I have received no resolution. Initially, Liam assisted me, but his phone now goes straight to voicemail. The landline and cellphone numbers are not answered, emails receive no response, and WhatsApp messages are rep**** to days later with promises that “accounts will process the refund” — which never happens. To make matters worse, this company no longer stocks the On brand, their website is down, and the online store appears inactive. All I am asking for is my refund and clear communication regarding what the issue is and when the refund will be processed. I would advise others to be extremely cautious before purchasing from Tifosi Sports, especially if you may need an exchange or refund. They do not honour their word, they ignore follow-ups, and their after-sales service is extremely poor. It has been more than a month since my refund request, and I am still waiting.