Tidee refunded me, not a **** after all

I was refunded for the air fryer.. I honestly thought they were a ****. But still disappointed as I was looking forward to the air fryer. Email from Matt 🤷🏽 ..

Hi Monica,

I trust you are well and having a great start to the year, I am Matt, the founder of Tidee and I am writing this mail to you to apologise. I want to say sorry for the poor service you received, and more than that I want to make things right. I have initiated a refund your order, but I am still continuing the delivery process of your order as a token of our apologies. We are working on delivery by the end of this month.

You can expect your refund to reflect within the next 3-6 days. Please see the attached proof of refund.

We have been under a lot of pressure with our new-found growth and have been struggling with the global shipping crisis, but that does not mean that you should have received a negative experience and for that we are sorry.

Kind regards Matt