GR
Gail R
1 reviews | Active since Mar 2014
19 May 2015, 11:02
Refund Freedom Fest
Freedom Festival was cancelled with a promise of a new date in September, but no line-up bands or dates yet available. The bookings were done through Ticibox who requested all patrons to apply for a refund if they were unable to attend the new concert. Now, Ticibox is advising all who app**** for refunds to take legal action against Freedom Festival. Ticibox should do this on behalf of the public. I for one purchased 2 tickets for my son and partner, but he will NOT be in SA in September, as he is re-locating to the UK.<br> <br> The concert was to take place on the 25/04/2015 and we booked the tickets on 24/02/2015
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Ticibox's replyOfficial
19 May 2015, 15:34Hello hbmeng@,
We understand your frustration and sincerely apologise that we have to date been unable to process any refunds.
We pride ourselves on our customer service and our goal remains to keep all customers informed throughout the process.
This is a singular and unique case and we can assure you that we are doing everything we can to assist you in getting a refund.
We will continue to keep you updated.
The Ticibox Team
We understand your frustration and sincerely apologise that we have to date been unable to process any refunds.
We pride ourselves on our customer service and our goal remains to keep all customers informed throughout the process.
This is a singular and unique case and we can assure you that we are doing everything we can to assist you in getting a refund.
We will continue to keep you updated.
The Ticibox Team
Best regards,
Ticibox's reply19 May 2015, 15:34
Official
Hello hbmeng@,
We understand your frustration and sincerely apologise that we have to date been unable to process any refunds.
We pride ourselves on our customer service and our goal remains to keep all customers informed throughout the process.
This is a singular and unique case and we can assure you that we are doing everything we can to assist you in getting a refund.
We will continue to keep you updated.
The Ticibox Team
We understand your frustration and sincerely apologise that we have to date been unable to process any refunds.
We pride ourselves on our customer service and our goal remains to keep all customers informed throughout the process.
This is a singular and unique case and we can assure you that we are doing everything we can to assist you in getting a refund.
We will continue to keep you updated.
The Ticibox Team
Best regards,