sP
shane P
1 reviews | Active since May 2015
18 May 2015, 09:27
ask for a refund but never recived it
the event freedom fest has been postponed so i want to get a refund they said 17th of April that all refunds will be dealt with by the 18th of may well apparently not i dont care about whats going on between ticibox and the organiser's of the festival if you say the refund will be completed on the 18th i expect the refund on the 18th i dont care how you get the money but you guys really need to sharpen up your customer service i will never use ticibox ever again in my life
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Ticibox's replyOfficial
19 May 2015, 15:35Hello shanep07,
We understand your frustration and sincerely apologise that we have to date been unable to process any refunds.
We pride ourselves on our customer service and our goal remains to keep all customers informed throughout the process.
This is a singular and unique case and we can assure you that we are doing everything we can to assist you in getting a refund.
We will continue to keep you updated.
The Ticibox Team
We understand your frustration and sincerely apologise that we have to date been unable to process any refunds.
We pride ourselves on our customer service and our goal remains to keep all customers informed throughout the process.
This is a singular and unique case and we can assure you that we are doing everything we can to assist you in getting a refund.
We will continue to keep you updated.
The Ticibox Team
Ticibox's reply19 May 2015, 15:35
Official
Hello shanep07,
We understand your frustration and sincerely apologise that we have to date been unable to process any refunds.
We pride ourselves on our customer service and our goal remains to keep all customers informed throughout the process.
This is a singular and unique case and we can assure you that we are doing everything we can to assist you in getting a refund.
We will continue to keep you updated.
The Ticibox Team
We understand your frustration and sincerely apologise that we have to date been unable to process any refunds.
We pride ourselves on our customer service and our goal remains to keep all customers informed throughout the process.
This is a singular and unique case and we can assure you that we are doing everything we can to assist you in getting a refund.
We will continue to keep you updated.
The Ticibox Team