Worst Travel Insurance Company you can ever imagine! BE AWARE

<p>After needin medical attention in the UK, first TIC was helpful., But them completely shocked me with their bad service! First I was told by shoulder specialist in the UK that my MRI scan won't be covered, the the Doctor said I do need one and it's urgent and he will write a letter to TCI which he did to inform them of the damage to my shoulder.</p> <p>I then was told my appointment was at the same place my shoulder specialist works from and I don't need to travel far. I was then told the morning of my appointment by another lady of TIC that it has been changed to the clinic by Waterloo because the MRI scan is cheaper at this clinic. What a cheep to think TIC will let me travel further wait longer for my results just to save a few pounds! I have mentioned the week before to TIC that I can't travel to far due to the injury of my shoulder and that central London marlybone is the best area fore me. It's dangerous to walk in the underground. Still they only think off theselves! </p> <p>I was told it will take 2 days to get the result back for the MRI scan when I go to the Waterloo clinic because it's another clinic and that TIC will make my appointment with my shoulder specialist asap. I waited 7 FULL days with no contact whatsoever from TIC. I contacted TIC the evening of the 2nd of March 2017 - a week later to ask what is happpening and complaining about the delay and I need attention to my shoulder.</p> <p>I told her I needed to see the shoulder specialist the next day Friday or the Saturday and that I was travelling to Amsterdam, Monday the 6th of March for my training course. I was contacted by TCI the next day only, the Friday late morning to inform I can't be helped that day or the Saturday or the Wednesday the 15th of March 2017 when I am back in London for 1 day before flying back to Johannesburg.</p> <p>In the meanwhile I am siting with an injured shoulder, I have no idea what my MRI results are, how serious my shoulder is. I have had no additional support from TCI whatsoever or an email or phone call to check up on me.</p> <p>I mean it's just shocking to think I have used TCI for 18 years now, yearly for 2-5 times a year as my travelling insurance agent, I have never claimed once and the one time I needed them they completely act unprofessional, trying to save an extra buck to send me to a further hospital in london For a MRI scan. It's rediculous, if I have gone for the MRI scan in the same building with my shoulder specialist, then I would have had my results back THE SAME DAY. I had to wait a full 7 days and then I had to phone TCI from the UK to find out what the problem is with no one contacting me and scheduling my appointment.</p> <p>TCI must organise a Skype consultation with my shoulder specialist asap in order to take the following steps to heal my shoulder. Or I need an urgent MRI scan in Amsterdam and I need Physio therapy. My shoulder has turned blue black now and is frozen stiff. It's not a good sign, I cannot use a lot of the function of my right shoulder And it's TIC's responsibility to guide and support me through my healing process! That is the purpose of taking our medical insurance in the first place. I have complained via email and STILL waiting 3 days later for a response and no one has contacted me! </p> <p> </p>