TIC/MSO Insurance: Challenges with Communication and Feedback

Dear TIC/MSO Medical Services Organisation,

I'm writing to express my frustration and disappointment with the service I've received from your team. My fiancé, Trevor, purchased insurance from TIC for his visit to the United States to see our grandchildren.

Unfortunately, Trevor fell ill on December 6, 2024, and was hospitalized. Despite having insurance coverage and obtaining an authorization number, we've received multiple bills from the hospital.

I've sent emails to ***, Sindiswa Shange, and Megan Jones, but haven't received satisfactory assistance. Instead, I was directed to the MSO website, where I had a disappointing experience with a consultant who was rude and didn't seem to understand our situation.

Trevor requires follow-up care to check if his blood clots have dissolved. Could you please provide guidance on the next steps and recommend a specialist or facility for his appointment? And an Authorization number please 🙏🏻

I would appreciate your prompt attention to this matter, as we're struggling to navigate the system and receive the necessary care.

Sincerely, Beverley van der Walt I.r.o. Trevor Grenfell