TIC (Santam) de***** us

I even took out the extra insurance beyond the normal to make sure I am covered for unforeseen events.

Now my ticked was booked to visit my family in Canada - then this Covid19 thing happened and 2 days before my departure Canada's boarders was closed for international visitors.

Ok - so I didn't cancel my ticked and claimed a refund, I shifted the date...but because of the date change I had to pay in and extra R11150.00 above the previous ticket price.

So what did I do - I claimed ONLY the extra R11150.00 from TIC (Santam) Insurance.

You will not believe this but they refuse my claim under that it does NOT fall under their clauses of what warrants a payout.

They stipulate the following as one of the criteria for validation: "3. Traumatic Event that occurs within 14 days of your departure." Now I would like to know what the hell is the COVID19 else as a extremely traumatic event?!

So beware everyone - TIC part of SANTAM INSURANCE is a company that de***** people out of their hard earned money under false pretenses in playing with words.