TIC paid out our Claim

Travelled from Durban via Dubai to Dublin in April. With the flooding our flight left way later, then we got stuck in Dubai for three days, luckily we were taken to a nearby hotel. Of course we were dressed for Dublin’s cold, not Dubai’s heat, so had to buy some basics as even our checked luggage was elsewhere. Also, being there for 3 days, we needed some refreshments, although our food was covered by Emirates. It was a mission filling in the online forms as we’re not great with technology, but we got paid out although I’d considered giving up! I was really grateful that they persevered with our case, despite our messy presentation. We also got paid out for the slow lounge in Durban. We’re very happy that we took travel insurance with TIC!