TIC DISHONESTY

This is Company that will look for anything not to honor your claim when it is time to (claim). In 2020 I went on a cruise and the unfortunate happened where the Covid-19 pandemic made the trip to be canceled. I contacted them and they assured me that I was still covered. I had to cancel the tickets that I had because the cruise company gave me the tickets via Heathrow Airport and I didn't have a visa for London. This was on the 25th March 2020 and I was in Italy which by then was under lockdown and South Africa would be under lockdown in under 48 then. I had to buy new tickets for the only flight that was left before all of them were grounded. When I got home I claimed from my insurer and then the questions started. These questions were not about the tickets but about some of the smaller things that I included in the claim. Then we were asked to provide proof of payment for the journey which was provided in the form of Bank Statements because the journey was paid for over a certain period. This was the reason for these people to refuse to honor the claim, because the insurance was not paid for in 48 hours of paying for the journey. The insurance had to be paid for with the first installment of April 2019 with the first payment. When I took the insurance the one thing I had to prove was that the journey had been paid for in full and that all the requirements were met and these were answered after I had paid the last installment and the cruise company had issued an acknowledgement letter or invoice to this effect. This TIC were adamant (after making me believe that I was covered) that they would not honor the claim.