Shocking service and excuses ! But very quick to take your access !

I am not even comfortable giving TIC a 1 rating there should be a ) rating. I submited a claim in June 2024 for a simple ambulance in Australia and a consultation with a doctor in Australia in May. We had to urgently pay the access of R2000 before anything was even processed. We have been given the run around ever since being told that they cannot pay this bill as they dont have the hospital or Ambulance companies banking details !!! What a joke almost 3 months going onto 4 to pay a provider overseas ??? They should be on your records, surely if you have clients travelling all over the worl you should have the hospitals details ??? ABSOLUTE shocking service from Stacy as well as the manager Noel !