Shocking service

I'm not generally someone who posts anything that could be considered negative about anyone or any entity on Facebook or any other site.... And today I am. I am tired of businesses who hide behind systems and processes and call it an attempt at good service.

I think as consumers it is time for us to speak out about poor service and also withdraw support where we can, so that the leaders of those organisations start to take notice and remember who is at the heart of their business - not them, not the shareholders, but the customers.

3. Travel Insurance Consultants, underwritten by Sanlam. So far I've been waiting 25 minutes for my call to be answered. Part of the message: "Please note we are currently experiencing high call volumes, your call is very important to us...." I think not. Firstly that I have to phone to activate my travel policy - which I am provided with because I bought my air ticket via my credit card - is a shocker. An assessment I have is that they are banking - ha, ha - on many people not realising they have to phone to activate the travel policy and in doing so are not obliged to honour the policy. A ****** shocker! The Post script - so I finally got through and have activated my policy. My total amount of time spent on the phone - with a 5 minute complaint from me - was 39 minutes.