How hard is it to answer the Phone or live chat to a customer

<p>I have been trying since last week to get travel insurance through you. your phone puts me on hold for 10 minutes plus or until I have had enough and put the phone down and it takes 2 hours to live chat to someone and all I get is a link to go to.... no actual help, you cant even take 10 minutes to chat to me, I need to wait 30-40 minutes for a response- for 1 (ONE) response. How do you do business like this. I need to speak to someone- dont give me a link- I have questions that your link does not help me with. 3 live chat attempt and 8 phone calls to you where I get put on hold and .... nothing... I still do not have the info or insurance I need</p>