Horrible **** on my credit card - TIC is really like a flea!!

A month after lodging my complaint with TIC that my flight was canceled due to Avianca BRAZIL going bankrupt in December 2018 and that my flight did not take place, I am still awaiting: "Thank you for the email. Kindly note the claim has been escalated to an assessor. You will receive feedback soon. Kind regards Sindiswa Shange Claims administrator" this was on 17 Sep 2019, 08:27, no feedback of any kind to date. link to airline news article: https://www.reuters.com/article/us-brazil-airlines-avianca/avianca-brasil-files-for-bankruptcy-citing-jet-repossession-threat-idUSKBN1OA29J. Come one FNB, how can you use such a poor company for insurance on your credit cards? I see no point in booking on a credit card just so that TIC can insure my tickets.