Horrible claim and assistance

We filed a claim regarding plain tickets. Our agency put down the wrong names on 2 of our tickets and we could not cancel or get a refund as it was 48 hours before the flight and we had to buy new tickets. I filed the claim with TIC and after waiting 17 working days for them to contact me regarding the claim and to submit papers i phoned and they just tell me sorry claim was denied. No they processed it under cancel tickets and i meen we didnt get to cancel the ticket. We lost the ticket as we had to buy new one. Really do not reccommend them as i have seen more complaint here on hello peter. Rather do you homework and find a proper travel insurance.