Glad for TIC travel insurance after loss in Ecuador

My wallet with cards and some cash were lost/****** while traveling in Ecuador in April 2024. It took me a while to collect all the info needed, as I was in the Americas until mid June. At times it felt like I was being asked to jump through many hoops to frustrate my progress, and I would have appreciated a more personal, human connection during this traumatic time (how about offering Whatsapp in addition to email for correspondence, TIC?), but it is what it is. Once I had submitted the claim in July, the team at TIC processed the payment around 4.5 weeks later. I'm grateful for TIC's backing because losing cards while traveling overseas is not fun.