False Missed Payments

I have been calling you to explain to me why You keep saying I MISSED PAYMENT (For Oct & Dec 2024)? Your consultants keep telling me they will update on the system as the funds were received. YOU ARE MESSING WITH MY CREDIT REPORT! Credit score Keep dropping because of this. THUTHUKANI FINANCIAL SERVICES (PTY) LTD What does one need to do to make you do the right thing?