No Payouts on winnings for Thunderbolt

Played on Thunderbolt Casino.

Wagger was played and withdrawal amount was R50 000.00. All account details was sent and they verified my account. When I requested my cash out they rep**** to say that the max bet rule was broken. How is this possible. 2 weeks later and they took the whole R50 000.00 and refuse to deposit the money back onto the casino account. If I cant withdraw the money then they must surely pay the money back into casino account. Now they dont reply to any emails.