Poor poor Guesthouse experience.

<p>We went in holiday during December and booked into the Thunderbirds Guesthouse . We were met by the owner Aidan Toplis. Upon arrival the guesthouse was filthy with rat droppings in the cupboards , floors were dirty, the toilets were smelling, the glasses in the cupboards and bar were dirty. The washing machine was broken and the braai stand was broken . He did not have safe secure parking. The bedding was smelly as if they were never washed or changed. We had just travelled 10 hours and it seemed pointless to have the discussion with Aidan . We chose to buy our own bedding the next day, a small braai, cleaning materials. We scrubbed the floors, toilets, showers , changed the bedding and made it liveable as we would be there for ten days. we maintained the guesthouse as if it were our own home . Aidan frequently entered the house unannounced as he was living on the premises with his dogs. however he advertises that no pets are allowed . Part of the deposit was a refundable deposit amounting to R2500 which was paid to his account as a holding fee . We thought it was high and unusual but we thought we would receive it back once we leave . On the date of departure Aidan was in our faces from approximately 8am . We had already started packing up and cleaning the place. In fact we started cleaning up the previous day. Aidan went through the house with us and this took approximately 45 minutes . He accused us of *****ing a pillowcase which he subsequently concede that it may have been the bedding changing ladies oversight as she was there three days prior to our departure . Obviously she didn't need to do much as we bought our own bedding . After much discussion and the checking of each and every drawer, cupboard and room he said all was in order . he further indicated that there was damage to an outside pole . Nevertheless we departed as friends . He said he would be in touch regarding the deposit however my gut told me he was going to **** us . He sent us an email indicating that that we had incurred damages amounting to R4500. We responded in a furious rage obviously and said we would be reporting the matter as theft and ***** . He subsequently started threatening with legal action . If I knew what I know now I would never have stayed over at Thunderbirds Guesthouse . Aidan has no work ethic and is a very dishonest man . He only attracts guests from sites where no reviews can be left and as such I guess we were not the first to have been de*****ed with this trivial modus. Be warned by this modus conjured up by a very cunning individual . ..shame on you Aidan . </p>