Thuma Mina Del ma's scooters are ****mers

Thuma Mina Del ma's delivery services are pathetic, I ordered online and they agreed to delivered and made a payment, when I googled their location they are in mpumalanga so I called the driver to cancel and asked how come the order was processed when my delivery address is in Durban, he said I must provide my banking details they will refund me, until today there is no refund, when I contact them they are ignoring me.