Thule Back Peddling

Thule offered a lifetime warranty on their luggage when I purchased the Thule Subterra Wheeled Duffel 75L. I have had it for 9 years but the stitching is coming apart, tabs come off the zipper and the inner carcass is also broken. When I contacted Thule they said they have never had a lifetime warranty.... which is not true and was also the reason for purchasing the very expensive bag at the time. Disappointing as I did believe they were an honourable brand and had subsequently purchased more of their products. I did also really enjoy the bag but this type of back peddling on their policy is not something that anyone would want to in a brand. Go