Pathetic Service & Poor Products with **** Guarantees

<p>Thule's service has been nothing short of pathetic! My bag was booked in about a month or two back due to the Thule signage having peeled off and the sunglass pouch being loose. This was sent to head office or supplier for correction. Feedback as and when promised was not provided, numerous phone calls and follow ups had to be made to find out the staus of the bag which took almost a month to "repair". Firstly the sunglass pouch was not fixed and I was told that this was fine, furthermore, not even a few days later and the inferior screenprint which was done had peeled off and the zip began to unravel indicating damage caused whilst under repair !!! Is this what a R 2000 bag with 25 year guarantee gets you ???</p>