Disappointed

After an initially positive and kind interaction with Leerisha, where she helped me identify a replacement model for my faulty Thule laptop case, it unfortunately went downhill from there. <br> <br> Three months have passed and I have not yet received my replacement case which I paid for 5 weeks ago. I received two cases from Thule in this period but they were of the wrong spec - even if the correct spec was described at length on email and phone. To this day, Leerisha has not contacted me once proactively to resolve this issue.<br> <br> It is now safe to say the faith I once had in Thule's customer service is broken.