Beyond incredbile cutomer service

I logged a warranty claim online for a faulty zip on my Thule notebook case.<br> Within 1 minute of pressing enter on my keyboard, I had received a call from Daniel at Thule requesting me to send him a photo of the damage. I immediately sent him a photo & he called me back within another minute. He told me to contact Kyle from Thule at Tygervalley who would give me a new replacement case.<br> Needless to say, Kyle called me within 2 minutes before I could even dial him. I sent a driver through to collect the replacement case straight away. Done & dusted all within 30 minutes. No request for proof of purchase & no request for original packaging which other companies use as excuses to repudiate claims.<br> If only all companies provided this type of service. I have many Thule products & this is the 3rd warranty claim I have had. Each & every time I have received the same service from Thule. That is why I continue to support them & always recommend their products.