WARNING: REALLY BAD SERVICE. USE AT OWN RISK

THE WORST SERVICE WE'VE EVER RECEIVED

I really don't like complaining or writing reviews. Its negative, but sometimes you receive service so bad you need to warn others.

We rented a campervan from Cape Town branch over the Afrikaburn time, so the daily rate was 3x normal.

On collection, the first vehicle they take us to has a license disk that expired 2 months ago.

The next one they try give us has a faulty battery system. Luckily we knew this because another employee told us when we asked if this one was ours. And the guy showing us told us voltage below 10v means its dead. This was below 9v.

The last one looks great, we check everything except the gas. Its locked with a padlock and we've now been there for over an hour, so we can also take responsibility there. But you assume everything is in order.

The first night (of a 6 night getaway) in the middle of nowhere, we realize no gas onboard. Meaning no way to heat food/water and no warm showers. For the next 6 nights.

When we hand the vehicle back, we point this out to the manager who tells us oh sorry they've had many vehicles out this week and some from joburg, so basically not their fault. Takes zero accountability. But sorry he'll reimburse us one day, take into consideration its already 3x normal rate and the van was basically half usable. Ok fine I said, just reimburse me I want to put this behind me asap.

3 Weeks later no reimbur*****t or communication about the mistake. Nothing. We booked through Keatravel (an agency of theirs?) who is quick to escalate to the right people. They also give me the number for the manager. Thank you Keatravel.

I get 3 emails apologizing profusely and they'll reimburse me right away. It's been escalated to the MD apparently.

Week later nothing... I phoned the manager and he said I'm talking to the wrong person, that's a head office function. Again, he takes zero responsibility. Send an email, Keatravel responds with: "its with finance still, they'll send a POP once they make payment" No commitment or indication of time. Lovely

They have a few brands: Britz, Maui, Keatravel. I'm convinced it's because the service is so bad, it's harder to complain about them between all the brands.

USE AT OWN RISK, BUT WE RECOMMEND NOT