Disgusting condition of rental motorhomes

We have rented Motorhomes from maui in Australia in the past and decided to do a trip in Kruger Park from South to north in a motorhome. We took collection from Maui in Jhb on 12/04/2021. The noise factor was so high we couldnt hear ourselves talking as part of the windscreen trim was missing allowing the wind to stream in. We also had no working airconditioner and called the call center for assistance. we also asked about braai grid & tongues only to be told that we should have requested that before we left? They had a technician call back some time later that night who tried to assist over the phone but to no avail and arranged for a replacement vehicle the next day. It arrived the following evening and we took it over in the dark. We found to our horror that the replacement vehicle was in a very poor condition and that this vehicle didnt even have a rearview mirror making reversing very dangerous besides the fact that the tyres were smooth on the sides with only a grouve in the middle to show some tread. Only 1 cooker on the stove worked, the blinds were torn and couldnt hook in a closed position as they were broken, the smell from the toilet was terrible and went through the whole vehicle, the outside light didnt work, the airconditioner made such a noise that one couldnt sleep with it on, the dining table was in the upright position because a piece of wood was jammed into the fitting to keep it up - once we converted it into a bed that piece of wood was gone forever. The cushions were flat and the sponge worne out making sleeping very uncomfortable and the velcro was misssing so they couldnt stay in the seated position if one tried. The fridge lasted a day before it also stopped working. We called their call center and left many messages but nobody called back. We had to cancell our planned bookings as we had to wait at the base camp in the hope that someone from Maui would call back but it never happened. The operator at the call center told us they "take messages as a favour to Maui but have nothing else to do with them". He also told us that Musa was the manager and that my messages had been snet to Musa. Upon our return to Jhb Musa told us that he always gets back to clients who call so it must have been the staff at Thrifty who never gave the messages. Hayleing Coetzee was supposed to handle our complaint but is a very sickly person and everytiome that I spoke to her she said that she had been "off sick" and that is why nothing was done. Other times she just never rep**** to us or gave us any feedback. Eventually she asked for pictures of proof that the tyres were below standard. To her horror I sent her pictures and she "lost" them. Weeks later I sent them again. Then she asled for proof that we had called their call center. I sent her both my and my wife's call logues showing how we had called their office, Musa, the technician and Soloman of their office in the hope that things could be sorted out. In my opinion Grant Goen, Hayleigh & Bjorn (if he is a real person) desreve what they get in life as they have no idea how to handle clients especially those who have paid and receive bad service from Maui. It is unimportant to them that clients should be given a standard that is expected by the Hospitality Industry in South Africa.