Worst service, in fact NO service at all, THRIFTY ****

I booked a rental car via the online website and when i got to the branch to collect i was told i cant collect because there is a problem with their system. This was at 5pm when they were closing and they kicked me out of the shop with no car and no refund. i had hired an Uber to get there and had to look for alternative transport again. This is a ****