Very poor service- East London Thrifty car rentals

I rented a car at Thrifty car rentals on the 4th of Dec 2021 and returned it on the 6th of Dec. I missed my flight that Monday morning and the staff at the Thrifty office were so efficient in calling me that morning to tell me that since the car was not returned on time ,they would add an extra day.I explained that the car is still with me,I just missed my morning flight and will return it when I catch my afternoon flight.

Now that the car was returned no one is responding to my emails regarding my refund. I called in last week Friday and I was told by a lady called Sharlene that the refund had been approved BUT will only be paid out after 14days! I asked her what does that even mean,yes their refund policy is WITHIN 14 days as she mentioned,BUT if it has already been approved lastweek already, why would they wait for the 14th day to refund their client?? I have rented cars at other rentals and I have never eexperienced such nonsense and outrageous service. I am so disappointed at how Thrifty car rentals East London treats their clients. I have been sending emails to them to follow up but been sent from pillar to post!