Rewards Programme FAIL

On several occasions I've tried to make reservations using my \Exceptional Rewards"Programme vouchers. I was sent from pillar to post with absolutely poor correspondence from the call centre. Thereafter I emailed the hotel group and received assistance from Linda who assisted the first time I had issues securing a booking. The next time I experienced similar challenges and was told I could not use the vouchers as the rewards bookings for the month were exhausted. In the agreement there was no stipulation about months being booked - especially not on a mid-week night stay during off peak seasons. I've requested a refund for my loyalty programme and a cancellation of the vouchers as the programme is certainly not \""exceptional\"". This request was made on 26 October 2015. To date"