2nd Key issued for a room I paid for.

On Friday the 22nd Jan 2016 my partner and I checked at the Royal Palm at Gateway. Around approximately 2am some clearly highly intoxicated men entered our room - having used a key to open the door!! I had to scream at them to exit our room. I called reception immediately informing them of the violation of not only our privacy but our safety as well given the fact that the men were clearly intoxicated. I was very disappointed that the guy at reception merely said that there was nothing he could do to assist us. We put the manual lock on the door but could not sleep again since the disruption. I am upset that we could not get answers as to who issued these men with a key to a room I PAID for?! My family and I are frequent guests at the Royal Palm mainly for the standards we have come to enjoy there. This incident has unfortunately soured my experience at the Royal Palm mainly from the lack of attention received after reporting such an incident and not having received any resolution or assurance as to why a second guest would receive a key to the first guests room!