Worst experience with Thompson holidays and travel by investev

Booked my Paris holiday through travel by investec They book my accommodation via Thompson holidays that was the biggest mistake

We were booked at hotel havane for R50k for 5nights. The rooms were so small, couldn't fit us and the kids. The bathtubs were small enough to accommodate toddlers. Me and my teenage kids we couldn't use them. One of the beds were broken bedding was never changed for our duration there Raised our concerns with Justine we were told there is nothing that travel by investec and Thompson holidays can do. According to Thompson holidays this was the best hotel in the area and If we checked out we will lose the money we booked with.

I know for a fact that hotel havane was not the best in the area. Because I walked around the area to find another hotel and we found more than 5 hotels that were better than havane. I ended up booking a room in another hotel in the area do that we can get an iron and have access to a better breakfast. Had to incur additional R30k in order to make our stay in paris bearable

I will never ever use or recommend Thompson and travel by Investec to anyone