NG
Nina G

1 reviews | Active since Oct 2023

05 Sept 2024, 16:48

Walk away from Pretentious Thompsons

Walk away from Thompsons! They take your hard-earned money and give bad service. My parents booked through them for a Neon tour in Turkey and had ahorrible time. Poorly organized, disrespectful, unhygienic guides, and poor rooms. No attempt to rectify issues - they dropped the calls and ignore messages saying they'll asist but then ignore. I strongly suspect their 5-star reviews here and on google are from employees and brown nosing new clients who they clearly encouraged to just signed up on hellopeter for just a good review; true reviews show the incompetence. I would love to see an authentic review on how they rectified a trip gone bad, but they don't even try or it will be absolutely fabrictaed. Not client centric and they pride themselves on *****ing your hard eared money and bad karma follows Thompsons. Save yourself the hassle and loss. Look and book elsewhere with other companies. The real reviews are the ones with low ratings don't be mislead.

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Replies (1)
Thompsons Holidays
Thompsons Holidays's reply05 Sept 2024, 17:23
Official
 Good day,  Thank you for bringing this matter to our attention. My name is Celeste Muir, the Marketing Manager at Thompsons Holidays. 
 
 I am sincerely sorry to learn about the experience your parents had during their holiday.  To assist us in investigating this issue thoroughly, could you please provide the name of your parents? This information will help us delve deeper into what occurred.   Looking forward to hearing from you.  Warm regards,  Celeste Muir Marketing Manager Thompsons Holidays