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Lethabo R

1 reviews | Active since Dec 2025

29 Dec 2025, 08:14

Unhappy client 😡😡

My Name is Lethabo, I made a booking with Travel expect SA and Thompson holiday being the supplier on their package to Mombasa. We were quoted R63 300.00 which was paid and we received a “PDF”confirmation invoice confirming our vacation . Nightmare happened on a day of depature date the 28 of December 2025 when we were trying to get hold of Travel expect sa regarding our etickets or vouchers whom happened to be AWOL, we resorted to contact Thompson due to the invoice we received. However, we were informed what we received or issued with was a quote not a paid invoice . Thompson confirmed doing business with Travel expect and receiving our Passports and confirming our intension to travel to Mombasa but they did not receive any payment. What amaze us is that we have a confirmation invoice … it is clearly indicate that someone within Thompson conducted ***** with Travel Expect Sa under the name of TK Mthembu. We are left stressed without recourse . At this point not sure whom to blame but all I know is that someone has to take responsibility for this mess . I will lodge a formal complaint with the National Consumer Commission and let them investigate this matter .

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Replies (4)
Thompsons Holidays
Thompsons Holidays's reply29 Dec 2025, 09:37
Official
Dear Lethabo,  Thank you for sharing your feedback with us.  We understand that you have been corresponding directly with Maggie from our office, but we’d like to take a moment to summarize the situation from our side: 
 
  • On 13 November, Thompsons Holidays provided TK from Travel Expert with a quote for a 7-night stay departing 28 December (Quote Reference: TH 345459).
  • On 14 November, TK requested a revised quote for a 6-night stay departing 28 December.
  • On 24 November, TK reached out to check if the dates previously quoted were still available. At that time, we informed him that the hotel only had availability in a higher room category
    for the dates 31 December – 5 January, at a significantly higher cost. Our consultant sent him the updated quote.
  • On 26 November, TK inquired again about availability for 29 December – 4 January, and we confirmed that the hotel remained fully booked for those dates, with only 31 December – 5 January available at the higher rate already quoted.
 After 26 November, we did not receive any further communication from TK, no booking was confirmed, and Thompsons Holidays did not issue any invoice or receive any payment. What is particularly concerning is your mention of receiving an invoice from Thompsons Holidays. This is a significant red flag, as no invoice was ever issued to TK Expert, given that no booking was confirmed. To assist us in investigating this matter further, our Reservations Manager, Leon Pretorius, will get in touch to request a copy of the invoice you mentioned and take the appropriate action. 
 In the meantime, please do not hesitate to continue liaising with Maggie for any further assistance or support we can provide during this unfortunate situation.  THOMPSONS HOLIDAYS
Thompsons Holidays
Thompsons Holidays's reply29 Dec 2025, 11:42
Official
Hi, 

I understand that Leon, our Reservations Manager, has already been in touch to provide assistance and support where possible. 
If there is anything further you require, please don’t hesitate to let us know—we are here to help in any way we can.

THOMPSONS HOLIDAYS
LR
Lethabo R's update29 Dec 2025, 11:52
Reviewer Update
I managed to get hold of TK from Travel Expect. He Acknowledged his wrong-doings by way of a text. However, his indicating that, he is trying to outsource funds to rebook our holiday … I understand that, I/We did not deal with Thompson directly but it is concerning how TK managed to
Manipulate their documents to make seem legit . Thank you Leon for your prompt response looking forward to further assistant .
Thompsons Holidays
Thompsons Holidays's reply29 May 2026, 13:34
Official
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