EF
Edwin F
1 reviews | Active since Aug 2023
17 Aug 2023, 13:09
Thompson travel false advertising just to hook customers
THOMPSONS TRAVEL are currently advertising a 7night package to Rawai Beach resort in ****et for R15225. Valid from 1st September until 31st October. Upon enquiry to make booking the consultant Nishta responded that flights alone were between 20 and 30k for this time of year and they cannot do that price.. She then tells me its peak season in ****et.. I've been there 5 times.. its peak rainy season .. she kept on lying when pressed and tells me its the airline levy.. all along I am pointing out that Thompson are misleading travels.. they clearly advertise it as flights accommodation airline levy transfers ALL INCLUDED. I am disgusted at this blatant **** to hook travelers !
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Replies (3)
Thompsons Holidays's replyOfficial
17 Aug 2023, 14:08Dear Edwin
Thank you for your valuable feedback, I will be in contact with you shortly to discuss the package advertised, regarding our special packages, all have a validity period and are subject to availability. The dates that you required are not available, as the airline has sold out on the cheaper fare but I do have alternative dates for you that I can offer at the special price in September and will discuss this telephonically with you.
Kind regards
Wendy
Thank you for your valuable feedback, I will be in contact with you shortly to discuss the package advertised, regarding our special packages, all have a validity period and are subject to availability. The dates that you required are not available, as the airline has sold out on the cheaper fare but I do have alternative dates for you that I can offer at the special price in September and will discuss this telephonically with you.
Kind regards
Wendy
Thompsons Holidays's reply17 Aug 2023, 14:08
Official
Dear Edwin
Thank you for your valuable feedback, I will be in contact with you shortly to discuss the package advertised, regarding our special packages, all have a validity period and are subject to availability. The dates that you required are not available, as the airline has sold out on the cheaper fare but I do have alternative dates for you that I can offer at the special price in September and will discuss this telephonically with you.
Kind regards
Wendy
Thank you for your valuable feedback, I will be in contact with you shortly to discuss the package advertised, regarding our special packages, all have a validity period and are subject to availability. The dates that you required are not available, as the airline has sold out on the cheaper fare but I do have alternative dates for you that I can offer at the special price in September and will discuss this telephonically with you.
Kind regards
Wendy
EF
Edwin F's updateReviewer Update
17 Aug 2023, 14:48Thank you Wendy but what are you going to do about your consultant who blatantly lies and misleads clients?
EF
Edwin F's update17 Aug 2023, 14:48
Reviewer Update
Thank you Wendy but what are you going to do about your consultant who blatantly lies and misleads clients?
Thompsons Holidays's replyOfficial
17 Aug 2023, 15:06Thank you Edwin for taking my call, we have addressed your concerns with the consultant and remedial action has been taken
Kind regards
Wendy
Kind regards
Wendy
Thompsons Holidays's reply17 Aug 2023, 15:06
Official
Thank you Edwin for taking my call, we have addressed your concerns with the consultant and remedial action has been taken
Kind regards
Wendy
Kind regards
Wendy