1 reviews | Active since Apr 2015
Thompson Holidays don't Care
We booked a packaging for a family of 5 to ****et for the July 2022 school holidays. We confirmed our flights with the travel agent on Friday. When we arrived at Cape Town airport Monday morning at 6:30 we were told that they booked the leg to Johannesburg but did not issue the tickets and therefore it lapsed and we had no tickets after paying for our full holiday in March 2022 already. We phoned Thompson that admitted they made the mistake and will try and get us on another flight to Johannesburg and on to ****et. We spent the day waiting at Cape Town airport with three kids and by 15:00 we told to go home as they cant get us any flights and if we don't want to go next year rather. REALLY! Only business class tickets are available but we were told to expensive so they won't pay for them. Now we are waiting for a response from Thompson and getting very little feedback other than we working on it. We can see flights available online but they seem not to be able to book them as they would need to pay all the additional costs. So better for them to postpone one year or if we cancel and get refunded and that's cheaper for them. Shocking service and lack of understanding what is involved in planning a holiday and travelling with 3 kids.
As you have been in communication with our GM of Reservations earlier this week, you will know that our team are treating your booking as top priority.
Vanessa will continue to work with you directly until she is able to find a solution. The option of postponing your holiday to next year or a refund was never a discussion point. We have always accepted responsibility and have assured you that we will still get you and your family away. It is unfortunately taking time to resolve due to the lack of availability of seats on all airlines globally. We thank you for your patience. Warm Regards,
Thompsons Team
As you have been in communication with our GM of Reservations earlier this week, you will know that our team are treating your booking as top priority.
Vanessa will continue to work with you directly until she is able to find a solution. The option of postponing your holiday to next year or a refund was never a discussion point. We have always accepted responsibility and have assured you that we will still get you and your family away. It is unfortunately taking time to resolve due to the lack of availability of seats on all airlines globally. We thank you for your patience. Warm Regards,
Thompsons Team