BB
BonJovi B

1 reviews | Active since May 2011

16 Apr 2018, 18:27

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Stay away from these ********. They are quick to offer you a weekend at Sun City with a lake facing room. But as soon as you pay they downgrade you to a garden view room. And then they no longer are interested in communicating with you.

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Replies (3)
Thompsons Holidays
Thompsons Holidays's reply16 Aug 2022, 11:48
Official
Dear Bonjovi I am so sorry to hear about your experience.  I would like to investigate are you able to assist with your booking number  Kind regards  Wendy

Best regards,

BB
BonJovi B's update16 Aug 2022, 12:50
Reviewer Update
You do realize I posted my complaint on 16 Apr 2018. That is more than 4 years ago.......
Thompsons Holidays
Thompsons Holidays's reply16 Aug 2022, 13:33
Official
HI Bonjovi Thank you I do realise it was 4 years ago that you put the complaint up but we have just recently joined HP and would like to address all past issues  Kind regards Wendy

Best regards,