1 reviews | Active since Aug 2015
Refunds
Good day.<br> <br> im writting this complaint with tears in my eyes, on the 24/11/2015 i made accommodation booking through Flight centre Sandton who did this booking using Thompsons Holiday Rosebank and paid a lot of money for it however, the people who were suppose to check in at the hotel they did not check in and the hotel said because they did not check in they will charge us a penalty fee of one night and refund back the money to Thompsons so they can refund me, i have been following up on the refund with them and nobody is giving me feedback instead Manisha Sukha from Thompsons told Tiffany from Flight centre not to include me in their communication, the least they can o is to give me a feedback on when tis money will be paid back to my account as its morethan R20000.<br> its unfair of them to keep quiet and not give me feedback , we used them because we trusted them, had we known that this is how they do business, we wouldnt have used them.
All our products are subject to cancellation penalties.
This reservation was made only 1 day prior to arrival at the hotel and the cancellation fee was a full 100%. The full amount owing was transferred to the hotel immediately.
On cancellation the hotel concerned kindly agreed to reduce this fee. The delay in receiving the refund was 14 days. This amount has been forwarded to Flight Centre who made the original reservation.
John Ridler
PR & Media Manager
All our products are subject to cancellation penalties.
This reservation was made only 1 day prior to arrival at the hotel and the cancellation fee was a full 100%. The full amount owing was transferred to the hotel immediately.
On cancellation the hotel concerned kindly agreed to reduce this fee. The delay in receiving the refund was 14 days. This amount has been forwarded to Flight Centre who made the original reservation.
John Ridler
PR & Media Manager