CW
Craig W

1 reviews | Active since Jul 2024

05 May 2025, 15:58

Radisson Blu Azuri Resort and Spa

The Radisson Blu Azuri Resort fell very well short of expectations. Despite being all-inclusive, the food in the main dining area was well below & subpar it's an absolute disaster and someone will get sick sooner than later . It really is awful, the ****tails from the bar are a disgrace, nothing looks like the photos on the web page. I never saw or ordered one drink that even remotely looked like the photos. The coffee machine area was so bad 5 s****s shared between all the coffee consumers, it stank of a sour milk smell and dirty walls to boot, it's so bad. It has a low-cost cafeteria feel rather than a 4-star hotel. The bar was poorly stocked, with unwashed plastic beer and ****tail cups, so tacky so budget. The constant loud music on the verandah pool area , whether from the speakers all day or the live band or DJ at night was overwhelming. The wait staff seemed drained, struggling to provide good service almost like the life was being sucked out of them . The room was spacious and mostly clean, but the promised ocean view was a false beach overlooking the noisy pool bar area. The other restaurants were average at best definitely with better staff but overpriced food for what you get. Overall, the resort felt like a chaotic cheap music venue rather than a relaxing 4 star island getaway. This experience has tarnished the Radisson name, despite some staff members' efforts to get the job done properly one being reception and the odd waiter here and there. The pool near the gym was the only highlight. The spa is a *******.

Thompsons Holidays an absolute joke. Photos online look nothing like the place. Food is disgusting. It's a very poor substitute for an island getaway. I am not impressed in fact I, my wife and my daughter packed our bags and left 4 days early. Figure that leaving 4 days early into an all inc and I mean all inclusive holiday. It was that bad. Never again!!!!

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Replies (3)
Thompsons Holidays
Thompsons Holidays's reply05 May 2025, 16:50
Official
Good day, 

Thank you for your review. We are very sorry to hear of your disappointing experience. 

Thompsons were made aware of your complaints earlier today.  We immediately contacted the hotel and are currently awaiting their feedback following a full review. 

We will be in touch with you directly as soon as we receive their response.

Thank you for your patience in the meantime.

THE THOMPSONS TEAM

CW
Craig W's update06 May 2025, 20:02
Reviewer Update
Thompson Holidays thank you for resolving this in an amicable way. My intension is to warn other clients about this hotel The Radisson Blu Azuri Resort in Mauritius it is a trap nothing like what is advertised. It really is awful and my only wish was that I left alot earlier. It is a cheap, nasty & disgusting resort.
Don't let your client go there don't let them waste good money and dream holidays on absolute ******* and nonsense. The Radisson Blu Azuri Resort adverti*****ts are the polar opposites to what you get in reality .
Don't let your clients dream holidays be ruined.
With thanks for resolving this.
Craig Waugh.
Thompsons Holidays
Thompsons Holidays's reply07 May 2025, 08:18
Official
Good morning We  value your ifeedback and are committed to addressing your concerns. We will be in touch soon regarding your experiences at the hotel. 
THE THOMPSONS TEAM