Poor Service Delivery

I submitted a request via your emergency email address and only received a response the Monday. Your consultant Shonray responded to me that I must contact her manager, while the manager is copied in on the email.

Do you think I got any input from the manager Wendy since then....Nothing. How do you expect me to do business with a company where their management is not being proactive?

You saw my complaint but did nothing!

Unacceptable