MY TRIP FROM HELL TO INDIA.

Booked a trip to India on the 3star promotion in May. a Week beforehand I double checked all only to see that Etihad had changed our return flight from 20h25 to 04h45 the following morning. Thompsons rubbed the change off as not THEIR problem. I had to pay my own hotel for the last evening as I was not prepared to spend 11-12 hours on Delhi airport. Then the trip from HELL started. We got checked into a DISGUSTING DIRTY BEDBUG FLEA INVESTED HOTEL. I called my travel agent and I was moved the following morning to the original hotel as per itinery. The guide for Delhi just extracted monies from us for every little thing and stopped at outrages place, not on our itinerary, for freebies. We stood outside waiting on him. Then came Agra... The hotel advertised a SPA and pool. Oh Lord the pool was in another street behing the hotel and very isolated. The food at the hotel was of such bad quality we could not eat it. Looking around outside we were far from any other fast food outlet, if any in such a small town. The breakfast advertised as BUFFET........ We managed a piece of toastt and thankfully I always have my very own coffee. Then to Jaipur.... Got to hotel round 14h30 , way past check in time.. No rooms ar ready and staff running around saying hotel was full and rooms not ready. Eventually we all got rooms but not in our names, none of the wifi wanted to work because it is linked to your room. Room service was a total disaster. They triple charged us for everything. Breakfast was another challenge. Again we managed a piece of toast and our own coffee. The floors of this hotel was so dirty you actually walked on gravel. The windows must have been cleaned maybe 2 years ago on all the hotels. The guide kept on insisting we should enter into FORTS etc even when we did not want to pay the large amount of monies the all of a sudden wants from travelers, and as it was not my first visit I really did not want to enter into any of these places. I run a charity and does all my buying from India. I never had a chance to get near markets etc as the guides were on their own mission and we had to spend hours and hours in a little bus on the road. I am very well travelled, have staying in dorms and 1 star places across the world, and did not expect luxury but CLEAN HYGIENE SHOULD BE ACROSS ALL HOTELS THEY STICK TRAVELLERS IN. Upon return I lodged a complain telling them that I was ****** of R20 000 (that is how I still feel) and asking them to look into this as we BOOKED WITH THOMPSON..... NOT ETIHAD OR AGENT ORANGE.. I had a lady calling me and tallking over me making out that I am just moaning. Not even a apology of any kind or willingness to pay for medical expenses due to BEDBUG BITES on all of us. No refund on extra expenses as we were not prepared to sit on Delhi airport (outside) for over 11 hours after 6 hours on the bus from Jaipur. My travel agent stepped in and sorted the transport for us from Hotel at 01h00 in the morning. (R500) During the trip all the guides were demanding good tips, the guide in Delhi was a real ****bag and told everybody he wanted x amount as a tip. I will from now on try and discourage people to make use of THOMPSONs Travel. They do not care about their travellers, if I did not complain nobody would be wiser as to the TRIPS FROM HELL. NEVER AGAIN WILL I RECOMMEND NOR TRAVEL WITH THEM AGAIN. My travel agent tried her best to sort this out but they even ignore her and they want HER TO PROMOTE THEM> That is how arrogant they have became.