****MERS: Refusal to pay me back my refund

My experience with this travel agency has been appalling to say the least.

Firstly, By the time I finished paying for my trip, the costs went up by 23k. Which was ***** and concerning, as I was able to get quotes from a different travel agency for the exact same package that were 5k higher than what was previously quoted to me by Thompson. Which was a lot more reasonable. So that was fine because I went with something else. Clearly the way they do business was not for me.

Secondly, after asking Thompson for a refund. 3 weeks later and counting, I still have not received my money. There’s constant excuses of why I don’t have money yet. The first being, they made payment to an account thats not even mine after I provided them my account details. Seems like the accounts department is run by toddlers. The second, I’m being promised that they’ll make payment by a specific day and when I ask for a proof of payment they tell me “ I’ll send it as soon as I have it.”

The bad service I’ve received from this company is completely disrespectful and disgusting.

If you want peace of mind, DON’T go with this company. They’ll make your travel experience stressful and awful! And keep your money after requesting for a refund. I’m starting to think I’ll never get it, which is starting to make me feel like they are ****mers.