nN
nicolaspbothma N

1 reviews | Active since Feb 2017

23 May 2022, 09:37

Mauritius Tour

We booked a tour to Mauritius where one off our tours was cancelled, we arranged for another tour but they could not help us, so we asked that the money "credit" to be refunded back to us, 13 days and still no money received.

Accordingly to Pieter @ Pentravel Thomson Tours need to refund them and then they can refund us our money. When we booked they immediatly wanted their money to be paid which we did not have a problem in paying, but they can't deliver the same result back to the customer.

I would not recommend Pentravel or Thompson Tours to book any tours with.

They are just *****ing our money!!!!!!!!!!! Absolutely POOR service!!

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Replies (1)
Thompsons Holidays
Thompsons Holidays's reply23 May 2022, 16:04
Official
 Dear Nicolas 
We are in receipt of your mail and have immediately investigated your query with Pentravel.  This relates to a refund for a Rum Day Tour which was cancelled by the Distillery whilst you were in Mauritius. 
 
We received a request to refund on Tues, 17 May. We refunded Pentravel on the 20 May. 
I am sure Pentravel will be refunding as soon as possible. 
 
Regards 
Vanessa