China trip gone wrong

My wife and I, accompanied by a friend, recently travelled to Hong Kong and China. This was our first holiday outside SA. The trip was handled by Travelways in Bayside, Table View, Cape Town. The first trip from HK airport was handled well, but on arrival at the Best Western hotel in Kowloon things started going wrong very quickly. The hotel rooms isn't at all as advertised. Bundles of human hair on a dirty carpet was just the beginning. We eventually got "upgraded to a very small room we requested from the start. After travelling from HK to Beijing there was no transport waiting for us at the airport. We proceeded to get our own shuttle after walking up and down the airport for the service for about 45 mins. On arrival at our hotel at 23:30 we got informed that we have been double booked and we need to change hotels. We proceeded to walk 15mins with our luggage to the alternative hotel were we eventually got to the room to find two single bend and a fold up bed. Again, not what we booked.. We eventually into bed at around 2:30 after waiting for pillows to be brought to the room. No communication was received from Thompsons during the moving of hotels. In fact, when I phoned Travelways the next morning they communicated with Thompsons and nobody was aware of the move at all. Thompsons really made our first overseas holiday a miserable one. Not just that, they still claimed that the transport was waiting for us at Beijing airport and we were the one at fault. This was after the driver met us at the double booked hotel and told us he was sorry he didn't show up at the airport. I will NEVER use Travelways or Thompsons again. The only events that turned out amazing was the stuff I organized myself.. Again, thanks for spoiling our trip Thompsons!